Bons Casino Terms and Conditions
Every new customer of Bons Casino should carefully study our Terms and Conditions. They determine our bonus policy, the provision of services, available user actions, financial transactions, and other actions and activities permitted and prohibited on our site. By creating an account, using our services, or visiting any of the portal sections, you agree to comply with:
- These Terms and Conditions;
- Privacy Policy;
- Data Protection Policy;
- Rules of all games available on the site;
- Rules and regulations of Promotions and bonuses.
We strongly recommend that you carefully read the Bons Casino Terms and Conditions. Ignorance of them does not exempt you from responsibility. If you do not agree with any sections of the Terms or with it in general, please do not use the services of our website and leave it. If you continue to play games, place bets in our Sportsbook, accept bonuses and perform other actions related to the services available on the portal, this will mean your acceptance of the Terms.
Registration
Players who would like to create an account at the Bons Casino will not only have to come up with a username and password, link an email address, but also provide us with personal data, including name, date of birth and phone number. Registration is available both through the desktop and through the mobile version of our website. In the latter case, you need to use your Android or iOS device. Launch the browser, go to our website and start the account creation process.
Our Terms and Conditions set the following registration requirements:
- Your name must be real. We can verify your data at any time by requesting copies of documents (for example, passport or ID card). Your account may be blocked if you carry out the procedure;
- One player can create only one account in the Bons Casino. Only one person, one family, one address, one computer and one IP address can be associated with this account. Any duplicate accounts will be deleted;
- Persons who have not reached the age of majority (in most jurisdictions it is 18 years old) are prohibited from registering on our website. If you manage to create an account using fake data, we will definitely find out about it during the verification process. We will take measures to prohibit your further participation in games or sports betting on our platform.
Verification and AML Policy
Each Indian player who has decided to use our services, must agree and confirm the following information:
- You are at least 18 years old or other minimum age allowed for gambling activities in your jurisdiction;
- It is you who own the funds on your account;
- All the data that you provide to us during the registration process and subsequent stay on the site are real and correspond to the data of the owner of the payment accounts that are used for deposits/withdrawals in our online casino;
- You are fully aware of the risks of losing money that gambling brings with it, and you are personally responsible for any such situation. You agree that you make your own decision about using our services. If you lose, you will not make any claims to us;
- You fully understand the rules by which online gambling services are provided and have no complaints about them;
- You agree to the need to verify your personal data in case of a corresponding request from our side;
- If the data you provide is incomplete, unreliable, or misleading, we may immediately block your account and/or prohibit you from using our services.
Account Security
After registering on our website, Indian players are solely responsible for the safety of the data required to log into the account. You agree that you will not disclose your username and password accidentally or knowingly to third parties. To recover the lost password, click on the “Remind Password” button next to the login option.
Rights and obligations of the Parties
As part of our interaction with customers, we inform you about the rights and obligations of users and the company regarding the processing and use of personal data.
Customers’ Rights
- Request correction or deletion of personal data;
- Object to correction or deletion of personal data;
- Request and receive from the Company the information it has collected about you. You can freely provide this information to another controller;
- Get information about what data we collect about you;
- Get an answer to the question of why we process your personal data;
- Request access to your personal data that we store;
- File an objection with the Office of the Commissioner for Personal Data Protection of Cyprus if you believe that we have violated applicable data protection laws.
User’s obligations
- You are obliged to provide us with complete and reliable data about yourself;
- Promptly report changes to your personal data;
- Inform us as soon as possible that third parties have obtained unauthorized access to your personal data;
- Notify us of the disagreement with the processing of your personal data, if you have such a desire;
- Only you are responsible for the veracity, accuracy and timeliness of providing us with your personal data.
Bons Casino Rights
- We may immediately terminate any contractual relationship with the client if he refuses to give us consent to the processing of personal data specified in this Policy;
- We may make changes to this Policy without obtaining prior consent for these changes from customers.
Bons Casino obligations
- To inform you about which third parties have legally obtained information about you in order to provide you with the services of our site;
- Provide each player who submits a corresponding request with his/her personal data in a structured, commonly used and machine-readable format;
- Notify the supervisory authority of the violation of the User’s personal data within 72 hours after it became known about this fact;
- Inform the User as quickly as possible that his/her personal data has been violated if this violation entails serious risks for his/her rights and freedoms.
Fraud And Criminal Activity
Indian players and gamblers from other jurisdictions should use the services of the Bons Casino website honestly. We strictly prohibit the use of any software or application that may damage our portal or exploit its vulnerabilities to gain an advantage in games or betting. By downloading a fraudulent app, you risk not only your account but may also incur legal liability.
The following actions are prohibited on our website:
- Transfer of information to third parties;
- Using unfair advantage over the casino (bugs, loopholes, errors, bots, etc.);
- Using stolen credit or debit cards for a deposit;
- Laundering of criminally obtained money;
- Collusion with other players;
- Bonus-abuse.
Casino Bons reserves the right to legally influence any customer found to be cheating. If you suspect that one of the users is engaged in cheating, fraud or colluding with other players to gain an unfair advantage, please contact our support service.
If the fact of fraud on the part of the player is proven, we reserve the right to block his/her account and withdraw the funds that are in the account. We will also report the situation to the relevant authorities about the illegal and suspicious player activity. By continuing to use the services of our site after reading these Terms, you agree to them.
Bons Casino can hold a video call with you to verify your account and check your past sessions. We may collect any information about your actions performed on our website, bets placed, bonuses used, etc.
During a video call, you will be prohibited to:
- Use any devices other than the one you need for video communication;
- Conduct a call in the presence/with the participation of third parties;
- Use any data provided by third parties.
We welcome Indian gamblers who play fair on our Website. And we guarantee you a pleasant gaming experience.
Other Restrictions
Every Indian player who uses the Bons Casino services should be aware that not all of his actions are allowed on our website. It will be in your best interest to know what actions are not welcome or prohibited by us:
- You are prohibited from using aggressive or offensive images and language. You must not threaten, harass or insult other users or employees of the Website;
- You should not fill the site with information or take other actions that will negatively affect the performance of the platform. Such actions include uploading viruses, and worms, using logic bombs, etc. We strictly prohibit spam in any form. You must not change or delete the information that is posted on the Website;
- You agree to use the Website only for personal entertainment. You are not allowed to reproduce the site as a whole or its services in particular without our app;
- You should not attempt to gain unauthorized access to the Bons Casino website, as well as the servers on which it is stored. If you attack our platform via a denial-of-service attack or any similar type of attack, we reserve the right to disclose your identity to law enforcement authorities;
- It is forbidden to sell or exchange accounts between users. It is also not allowed to intentionally lose games or chips in order to transfer them to another Bons Casino customer;
- If you try to use the vulnerabilities of the site to gain an unfair advantage when betting on sports, we may prohibit you from accessing the Sportsbook. Also, your account will be temporarily or permanently blocked.
Money Transactions
In order to use our services (spinning slots, playing table games, placing bets on sports, etc.), you need a deposit. Bons Casino cooperates only with reliable payment services that guarantee secure transactions. You can choose the appropriate method from the list in the account’s banking area after you log in. Each option has a minimum deposit amount of Indian Rupees. You will be able to find out about this in the process of choosing the option of crediting funds.
Deposits
In the status of a Bons Casino customer, you must comply with the following requirements:
- All funds in your account must be obtained legally;
- All funds in your account belong to you, not to third parties;
- By making a deposit, you guarantee that you will not try to cancel the payout or try to return it;
- In case of a suspicious or fraudulent payment, we reserve the right to block your account and cancel any payout and player winnings. We may also share information about fraud with law enforcement authorities and credit agencies. We are not responsible for the unauthorized use of stolen credit cards.
Withdrawals
- All information in your profile must be complete and include at least one verified phone number. We considered as confirmed only the phone number that an employee of our company managed to reach. We can periodically check the validity of the number;
- Withdrawal of funds is carried out in the same way as INR was deposited;
- If a player has requested a withdrawal of funds, then s/he must be sure that s/he has no unplayed free bets and free spins. Otherwise, in order to get a cashout, s/he must either win back all the incentives or cancel them;
- We allow each customer two payouts per day without a fee. If you exceed this limit, a 10% fee will be charged for each request to withdraw money without an interim deposit.
If the customer claims that he mistakenly made a deposit or credited more money to his account than he planned, then we can withdraw a commission of 10% for the refund operation. We can also reject such a request if we suspect that a player is specifically using our services to receive benefits from our partners.
Loyalty Program
Every Bons Casino customer automatically becomes a member of our loyalty program. As the conditions of the status upgrade are fulfilled, s/he can count on various benefits. New players are assigned the Novice status. Then they can get the following statuses:
- Regular (to get the status, you need to place bets in the amount of 20,000 INR);
- Bronze (600 000 INR);
- Silver (2 500 000 INR);
- Gold (10 000 000 INR);
- Platinum (30 000 000 INR);
- Ultimate (100 000 000 INR).
The status of a Novice, as we said above, is assigned automatically. You don’t need to place bets to get it.
When the status is upgraded, 100% of the player’s bets on real money and 10% of bets on bonus funds for the last month and two months with the highest total bet values for four months are taken into account.
Say, four months ago a player placed a bet on 50,000 rupees, three months ago on 4,000 rupees, two months ago on 300 rupees, and one month ago – 10,000 rupees. In the current month, the number of his bets was 5,000 rupees. Thus, when determining the player’s status, the two largest amounts for the last four months will be taken into account, as well as the amount for the current month: 50000+10000+5000 =65,000 rupees.
The player’s status is reviewed monthly. If the number of bets for the current month is insufficient, the current status is frozen for 1 calendar month. If not enough bets are made to maintain the status, it is lowered by one level.
Among the benefits that our players receive are increased cashback, a personal support manager (quick resolution of issues and high priority status assigned to your requests) and VIP service (round-the-clock service by a manager assigned to you).
Breach of the Terms
In case of breach of the Terms, the Bons Casino customer is personally responsible. You will need to fully cover all costs, claims and liabilities, as well as any other fees caused by the violation;
As for us, we can (but are not obliged to) do the following:
- Provide notice (using your contact details) that you are violating our Terms and Conditions and must stop doing so;
- Block your account, which will entail the inability on your part to bet on sports with any odds and play games in the Casino section;
- Close your account with or without notice from us;
- Withdraw from your account the amount of any payments, bonuses or winnings that you have received as a result of any serious violation;
- Disable your username and password.
User Personal Information
We take our obligations to protect the personal data of our users very seriously. The collection and storage of this information are carried out in strict accordance with our Privacy Policy.
- By providing us with your information, you agree that we have the right to process it for the purposes described in the Terms, as well as by legal and regulatory obligations;
- We do not disclose your personal data to anyone other than our employees who need this information to provide you with quality services;
- We will keep an accurate record of the information provided to us by you, including by using copies of all messages that you have sent to us.
Complaints
If you have a complaint that concerns the operation of the Website, then, first of all, you need to contact our support service. You can use the following communication channels for this:
- Live chat;
- Email address: en_support@bons-play.in.
When determining the outcome of the claim, you agree that the records from our server will be of decisive importance.
Your mistake or technical failure on your side during the game can lead to a loss. Records on our service can confirm our non-involvement in the outcome of the game, which is determined by a random number generator (RNG).
Cookie Policy
Cookies are text files that help us legally collect standard Internet log information and data about user behavior on the Bons Casino portal. Our website collects information during each of your visits. This helps us improve the performance of the platform and guarantee a high-quality gaming experience. Disabling or deleting cookies may lead to the fact that you will not be able to use some services on the site.
